TERMS AND CONDITIONS

BONEO MAZE AND MINI GOLF

ABN: 92 143 322 356 695
Limestone Rd Fingal, VIC
Tel: 03 59886385
E: info@boneomaze.com
W: www.boneomaze.com

GENERAL VALIDITY OF INFORMATION & RATES:

All bookings are bound by the conditions of entry
General Entry arrangements and prices detailed on www.boneomaze.com . Boneo Maze and Mini Golf has taken due care and responsibility to verify and check all information on www.boneomaze.com is accurate and correct at the time of compilation. However, Boneo Maze and Mini Golf does not accept responsibility for any price variation or variation in services depicted. All services and prices displayed are subject to change without notice. All maps, photographs, illustrations and computer-based graphics on www.boneomaze.com are included for general purposes only and are not always indicative of the subject matter. Maps are not to scale.

All prices listed are in Australian Dollars (AUD). Entry costs are for activities only and do not include food and beverage cost unless otherwise stated. Prices are inclusive of the Australian Goods and Services Tax.

GROUP BOOKING EXCLUSIONS:

The Adventure Zone has the following restrictions:

  1. Children 17 years or less must be accompanied by an adult at all times while in the park.
  2. Groups involving children (from 6-17 yrs.) must be accompanied by an adult at a ratio of 1:8.
  3. Some Adventure Zone Activities are unable to accommodate persons weighing more than 80kg.
  4. The tour is not suitable for pregnant women, persons with a heart condition, high blood pressure or knee, ankle & back problems.

CONDITIONS OF ENTRY:

  • Children under 18 years of age are to be accompanied by an adult who has paid for general admission.
  • Aggressive or violent behaviour against other patrons &/or staff will not be tolerated; offenders will be asked to vacate the premises Intoxicated or drug affected persons will be refused entry to the premises.
  • If management suspects any patron of being affected by drugs or alcohol they will be asked to leave
  • Boneo Maze and Mini Golf is built on naturally undulating terrain; some areas may be slippery and path surfaces uneven
  • Patrons are advised to wear appropriate footwear that provides grip as you may find some areas very slippery and difficult.
  • Extreme caution is advised at all times
  • Smoking within the Boneo Maze and Mini Golf premises is not permitted
  • Please place rubbish in bins provided.

BOOKING CANCELLATION POLICY:

  • Late arrivals or “No Shows” will forfeit the booking and no refunds will apply. Every effort will be made to re-schedule the missed booking (to the same day) where possible.
  • Due to the limited number of places, any participants who are unable to complete the activities due to personal confidence levels will not be offered a refund.

For Online & Pre-Paid Bookings:

  • We have a strict no refund policy.
  • Session times or dates may be changed for pre-booked tickets up to 2 hours prior to the scheduled start time by contacting our office. A voucher will be issued if an agreed rescheduled booking date is not available.
  • If for any reason, Boneo Maze and Mini Golf cancels a booking, a mutually agreed booking date will be offered. Boneo Maze and Mini Golf reserves the right to alter or re-schedule bookings at any time as a result of fire, flood, extreme weather conditions or any other circumstance beyond our control.

BOOKINGS:

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your booking. If we have issues processing a booking, we will use this information to contact you.

Boneo Maze and Mini Golf Security Policy:

Boneo Maze and Mini Golf uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Boneo Maze and Mini Golf or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
  • eWAY is an authorised third party processor for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Boneo Maze and Mini Golf. For more information about eWAY and online credit card payments, please visit www.eWAY.com.au.

After ordering online, you will receive an email confirmation from Boneo Maze and Mini Golf containing your booking number and tour itinerary (if you have provided your email address). If you wish to query a booking, please contact us at Phone: 03 5988 6385.

BONEO MAZE AND MINI GOLF –ADVENTURE ZONE PRIVACY POLICY:

Boneo Maze and Mini Golf regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Adventure Zone users, and conforms to Internet privacy standards.

COLLECTION OF INFORMATION:

In order to use the Boneo Maze and Mini Golf website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email. Any information collected by Boneo Maze and Mini Golf is collected via correspondence from you or your company. This may be via the telephone, email, mail or directly through our website.

USE OF COLLECTION INFORMATION:

Any details collected from Boneo Maze and Mini Golf customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

STORAGE OF COLLECTED INFORMATION:

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at info@boneomaze.com.au

ACCESS TO COLLECTED INFORMATION:

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@boneomaze.com.au

COMMUNICATIONS:

Boneo Maze and Mini Golf uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@boneomaze.com.au

THIRD PARTIES:

Boneo Maze and Mini Golf may at its discretion use other third parties to provide essential services on our site (i.e. packaged deals and special offers) or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Boneo Maze and Mini Golf does not share any information with third parties for any unknown or unrelated uses. Links on the Boneo Maze and Mini Golf site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.boneomazeandminigolf.com.au

LEGAL:

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

CHANGES TO PRIVACY POLICY:

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently.

BONEO MAZE AND MINI GOLF SECURITY POLICY:

Boneo Maze and Mini Golf uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Boneo Maze and Mini Golf or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
  • eWAY is an authorised third party processor for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Boneo Maze and Mini Golf. For more information about eWAY and online credit card payments, please visit www.eWAY.com.au.

After ordering online, you will receive an email confirmation from Boneo Maze and Mini Golf (info@boneomaze.com) containing your booking number and tickets purchased (if you have provided your email address). If you wish to query a booking please contact us at Tel: 0359 886385.

CONDITIONS OF ENTRY:

  1. That all children under 18 years are accompanied by an adult
  2. Supervision of children is required by adults at all times
  3. Children left behind will be accommodated over night with our animals
  4. Aggressive or violent behaviour against other patrons &/or staff will not be tolerated; offenders will be asked to vacate the premises
  5. Intoxicated or drug affected persons will be refused entry to the premises. If management suspects any patron of being affected by drugs or alcohol they will be asked to leave
  6. Boneo Maze and Mini Golf is built on naturally sloping terrain; some areas may be slippery and path surfaces uneven
  7. Patrons are advised to wear appropriate footwear that provides grip as you may find some areas very slippery and difficult. Extreme caution is advised at all times
  8. Smoking within Boneo Maze and Mini Golf’s premises is not permitted
  9. Please place rubbish in bins provided.

PROHIBITED ITEMS:

The following items are not permitted to be taken into Boneo Maze and Mini Golf:

  • Illegal substances including controlled, dangerous or illicit drugs
  • Incendiary devices (flares, fireworks and smoke bombs)
  • Laser lights
  • Alcohol
  • Animals (other than Assistance Dogs)
  • Bicycles, scooters, skateboards, rollerblades/ skates or skis
  • Professional cameras (without prior consent of management)
  • Unauthorised advertising material or flyers
  • Musical instruments or amplified music
  • Any other item that in the opinion of Boneo Maze and Mini Golf management could cause harm or public nuisance.

You enter these premises at your own risk. Some of the fun activities available at Boneo Maze and Mini Golf involve a certain degree of physical exertion and risk (such as the Bungy Tramps and Climbing Rock Wall) and these activities should only be undertaken by physically fit and able persons. The owners and management of Boneo Maze and Mini Golf accepts no responsibility or liability for any damage to any property or any injury or death caused to any persons as a result of your participation in any of our amusement activities. It is a condition of entry that you agree to accept these risks yourself and fully indemnify the owners, management and staff of Boneo Maze and Mini Golf from all liability in relation to any such damage, injury or death so caused.

WARNING: If you participate in these activities, your rights to sue the supplier under the Fair Trading Act 1999 if you are killed or injured because the activities were not supplied with due care and skill or were not reasonably fit for their purpose are excluded, restricted or modified in the way set out in or on this notice. NOTE: The change to your rights, as set out in or on this notice, do not apply if your death or injury is due to gross negligence on the supplier’s part. “Gross negligence” is defined in the Fair Trading (Recreational Services) Regulations 2004.